Switching Restaurant POS Without Losing a Service: A Migration Checklist
What to move, what to leave behind, and how to change systems without a disastrous first Friday night.
If your billing software cannot produce a clean GST invoice and a matching summary at month end, someone in your business is rebuilding that data by hand. This is what a restaurant POS needs to handle, and where the usual gaps appear.
Rates depend on the type of establishment rather than the dish. Standalone restaurants generally bill at 5% without input tax credit, while restaurants inside hotels above a specified room-tariff threshold bill at 18% with credit available. Outdoor catering and certain premises are treated differently again.
The rates and thresholds are revised from time to time, so treat the current notification or your accountant as the authority — not a blog post, and not a default buried in your software. What matters for choosing a POS is that the rate is configurable per item or category, not hard-coded. A system that cannot be changed when a rate changes becomes a liability.
A GST invoice is not just a total. At minimum your printed bill should carry:
Splitting CGST and SGST into their own lines matters. A bill that shows a single blended "GST 5%" line is harder to defend and harder to reconcile.
Menu prices can either include tax or have it added at the bill. Both are legitimate; mixing them is where restaurants get into trouble.
If your menu board says ₹200 and you intend that to be the final price, your POS must work backwards from ₹200 to find the taxable value and the tax component. If tax is added on top, ₹200 becomes ₹210 at 5%. Guests notice the difference, and so does your revenue reporting if the setting is wrong for even a few items.
Set this deliberately when you configure the menu, check a printed bill against a calculator once, and then leave it alone.
Day-to-day billing is only half the job. At the end of the period you need to state how much tax you collected, and you should be able to produce that without exporting every bill into a spreadsheet.
Look for a POS that gives you a GST report totalling tax collected across a date range, broken down by rate, alongside a general tax report and a daily sales report you can reconcile against your bank deposits. If the numbers in those three reports do not agree with each other, the software is not doing its job.
Tax rates are set per item or category, with a per-restaurant choice of inclusive or exclusive pricing. Bills print CGST and SGST separately. The GST report totals collected tax for any date range, and sits alongside the tax report, the daily and summary sales reports, and a cancelled-order report that keeps voided bills visible rather than deleting them.
Standalone restaurants generally bill at 5% GST without input tax credit, while restaurants in hotels above a specified room-tariff threshold bill at 18% with credit. Rates and thresholds change, so confirm the current position with your accountant rather than relying on a software default.
Either is acceptable, but you must configure it deliberately and consistently. If the menu price is the final price, the POS should work backwards to derive the taxable value and tax component; if tax is added on top, the bill total will exceed the menu price.
Business name, address and GSTIN, a unique sequential invoice number, date and time, line items with quantity and rate, the taxable value, and CGST and SGST shown as separate lines rather than a single blended tax figure.
Cloud restaurant POS with billing, kitchen tickets, QR menus, recipe-level inventory and 20+ reports — running in the browser on the hardware you already have.
What to move, what to leave behind, and how to change systems without a disastrous first Friday night.
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